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Refund Policy

Effective date: [Effective date]

In one line: refunds are limited to the price you paid us, only when the conditions below are met, reviewed by us, and are not a promise that you will pass.

1. 7-day satisfaction refund (all paid plans)

You may request a refund within 7 days of purchase if you have answered no more than 100 questions and have not started a timed mock exam. Email support@inspectexam.com from your purchase email.

2. Retake Refund Option (Pro + Retake Refund Option plan only)

This is a conditional refund policy, not a guarantee of passing. If you do not pass the national home inspector exam, you may request a refund of the price you actually paid for this plan (the launch price if you bought at launch pricing) if all of these conditions are met:

  1. You purchased this plan at least 30 days before your exam date.
  2. Before your exam, you answered at least 90% of the question bank and completed at least 3 full 200-question timed mock exams, with a raw score of at least 75% on your most recent mock.
  3. You took the exam within your 12-month access period, on your first attempt after purchase.
  4. You send your official failing score report (showing your name, exam date and result) to support@inspectexam.com within 30 days of the exam date.
  5. You provide reasonable evidence of the study activity above when asked. Progress is stored on your device, so we may ask for screenshots of your dashboard and mock results.

3. Review and discretion

We review every request in good faith against these conditions. To the extent permitted by law, we decide whether conditions are met, may request reasonable evidence, and may deny requests that are incomplete, late, unverifiable, or appear fraudulent or abusive. Nothing here limits any refund right you have under applicable law.

4. Limits

  • One refund (of any type) per customer, per email, per payment card.
  • Any refund is capped at the purchase price you paid us. It never includes exam fees, retake fees, travel, lost wages or any other cost.
  • Access ends when a refund is issued.

5. Exclusions

The Retake Refund Option does not apply to: Free, Starter or Pro plans; exams you did not sit for (no-show, cancellation, rescheduling); disqualification or misconduct; exams other than the national home inspector exam; purchases through resellers or with discounts over 50%; shared accounts; or requests sent after the deadline.

6. How refunds are paid

Approved refunds go back to the original payment method through Stripe. We aim to process them within 10 business days of approval; bank posting times vary and are outside our control.

7. Sole remedy and liability cap

To the extent permitted by law, the refunds in this policy are your sole and exclusive remedy for dissatisfaction with the Service or an exam result. Our total liability is capped as stated in the Terms of Service and never exceeds the amount you paid us.

8. Changes

We may update this policy for future purchases. The version in effect when you bought applies to that purchase.

9. Contact

InspectExam · support@inspectexam.com. Support is best-effort; we aim to reply within 24 hours, not guaranteed.